Hello, Savers!

We have recently identified an issue where some items obtained from the renewed Novice Gift were incorrectly set to be tradeable.
Please be assured that this issue has now been resolved through our recent Urgent maintenance.

Our team is currently investigating cases where this system error was exploited.
Please be advised that accounts found to have abused this issue may face temporary suspensions.

Creating multiple characters to transfer, sell, or store these Novice Gift items instead of using them normally is a clear violation of fair gameplay.
Players who have exploited this issue must keep in mind that they are subject to penalties.

If your account has been banned due to the abuse of this issue, you may request an unban by submitting a ticket.
We will process these requests sequentially, and accounts will be unbanned once the improperly obtained items have been successfully retrieved.

※Please Note:
Users who have severely exploited this issue may face much stronger penalties following a thorough, in-depth investigation.

We appreciate your cooperation in helping us maintain a fair and healthy gaming environment.

Thank you.

Best Regards,
SoulSaver Support Team