Hello Savers!
Recently, there have been many players getting permanently banned for the usage of an unauthorized 3rd party program.
XignCode has detected suspicious hacking activities on those accounts.
When we received the list from XignCode, we have acknowledged the accounts as the actual users of hack/cheat programs. Thus, the accounts were banned to prevent further harm to the game.
As so many accounts were being banned, we also had some questions about the situation. We asked the XignCode team if the accounts were actually users of illegal programs. The answer we received was 'yes'. We asked for some more clarification on the situation.
The accounts on the list were one of the following.
- The game files were inappropriately modified by some other program running on the players' device.
- The accounts showed the exact same patterns, the patterns of hacker accounts in the past.
Therefore, the accounts are potentially hacker accounts, and they were banned.
What we should have done is monitor and double check the accounts. We believed XignCode and did not do that. For that, we will release the accounts, but still keep monitoring for any illegal activities on the accounts. Please keep in mind that if any usage of illegal programs are detected, the accounts can be banned again.
As of today, the 120 accounts that were banned for the same causes were released.
To compensate for the situation, we will hold Goldx2 event during the daily EXP event time. The event will be held from Nobember 28th to December 4th.
We sincerely apologize for the situation. We appreciate your kind understanding.
Best regards,
SoulSaver
